RETURNS & REFUNDS
Return Policy We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@rosslovegrove.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@rosslovegrove.com.
Damages and issues The majority of items sold in our boutique are hand stitched or hand made so please keep in mind that a small margin of error is possible and totally normal. In the eventuality that your piece is considerably defective, please inspect your order carefully and contact us immediately with pictures showing the faulty part, so that we can evaluate the issue and make it right for you.
Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process
Damages and issues The majority of items sold in our boutique are hand stitched or hand made so please keep in mind that a small margin of error is possible and totally normal. In the eventuality that your piece is considerably defective, please inspect your order carefully and contact us immediately with pictures showing the faulty part, so that we can evaluate the issue and make it right for you.
Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process
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